Liquor Store Assistant Manager - FT (Surrey)

Surrey, BC, Canada

Full Time

Liquor

Mid Level

Otter Co-op is now hiring a Full-Time Liquor Store Assistant Manager at our Angry Otter Liquor @ Fleetwood Village located in Surrey, BC.

Who we are:
Otter Co-op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 100 years in business and over 1000 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), thirty-one Angry Otter liquor stores, two feed mills, two bulk petroleum facilities, the Angry Otter Tap & Forno and Brewery in North Vancouver, the Highwayman Pub in Abbotsford, the Highwayman pub in South Surrey and twenty-five gas station/convenience stores. To learn more about who we are and how you can help bring our brand to life, visit us at www.otterco-op.crs.

What you’ll do:
The Assistant Liquor Store Manager supports the Liquor Store Manager in directing the day- to-day store operations by providing quality products and services in our store. As a leader of people, you will bring a positive approach; show initiative and drive results. The ideal candidate will be someone who can build and maintain relationships with both guests and team members, complimented by their skill set that includes organization, attention to detail, conflict resolution, critical thinking, and strong office administration skills.

Assist with overseeing daily store operations and management in accordance with company policies, procedures, and overall expectations
Provide direction and leadership to continue to build an outgoing, positive, highly motivated team
Receive product orders, keep the warehouse clean and organized, and ensure that stock is rotated appropriately
Following up and meeting with suppliers to support the Store Manager
Assist with creating and entering weekly department schedules to maintain store staffing levels that will meet the needs of our guests, while operating within budgeted wage costs
Assist with daily review and approval of payroll time cards in Kronos
Assist with recruitment, onboarding, retention, training, development and performance management
Participate in periodic inventory, including physical counts, data entry and reviewing reports for discrepancies
Ensure the store’s merchandising and program standards are being implemented, measured, managed and maintained
Ensure the store’s housekeeping, sanitation and maintenance schedules/standards are managed and maintained
Handle guest inquiries and complaints in a timely and professional manner
Provide leadership in the areas of Occupational Health and Safety (OH&S) and ensure that policies are being followed
Contribute to the Team in living the Corporate Values of Integrity, Community and Excellence
To perform other duties as assigned

Why it matters:
Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are:
You are looking for a career in Customer Service Management and:

3+ years’ experience Retail Guest Service, liquor industry experience preferred
Previous experience in leading and managing people in a busy retail environment a strong asset
Valid Serving it Right Certificate required; WSET 1 or 2 designation an asset
Strong passion for the Liquor Industry and providing an exceptional shopping experience for Guests
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and the ability to manage computer files efficiently
Solid basic math skills and ability to read and understand financial reports
Effective interpersonal, leadership and communications skills
Self-starter with motivation and ability to work in a busy environment
Effective planning, organization, and time management skills
Strong critical thinking, analytical and problem-solving skills
Demonstrate the ability to maintain relationships both internally and externally to support the organization
Enjoy working with the public and strive to provide a consistent and superior guest service experience
Must have open availability and be able to work a variety of shifts, 7 days a week including early mornings, afternoons, late evenings, weekdays, weekends, and stat holidays
This position is based at the 248th Liquor Store, though it may require on some occasions to travel and work at other locations as business needs arise

What’s in it for you:

Competitive Wages
Annual bonus program for all eligible team members
For eligible positions: comprehensive benefits package and an employer matched pension plan
Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases
Co-op Membership with an annual dividend payment on qualified purchases
Education Assistance Program
Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

All successful candidates will be required to undergo a background check.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.
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keywords: liquor, operations, manager, team leader, business development, supervisor, key holder, retail, sales, beer, wine, spirits, brand ambassador, merchandiser, bar, pub, taphouse, Sommelier, Prud'homme, Cicerone, WSET, Craft Beer, winery, brewery, server, bartender, host, hostess, front of house

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Cover Letter

Are you legally entitled to work in Canada? (Canadian citizen, PR holder, or valid Work Permit)*

Are you a minimum of 19 years of age?*

Do you have a valid Serving it Right Certificate?*

Have you taken an WSET training? (Wine & Spirit Education)*

How many years of Liquor Store experience do you have?*

How many years of Supervisory / Management experience do you have?*

How many years of Customer Service / Retail experience do you have?*

What is the highest level of education you have completed?*

Are you able to stand for 8-10 hr. shift and lift up to 50 lbs regularly?*

Available for shifts on weekdays?*

Available for shifts on weekends?*

Are you available for evening / closing shifts?*

Do you have any restrictions on work availability?*

What is your salary expectation? (answer must be a number or range)*

Co-op is collecting your personal information provided by way of this application form, and will use and disclose your personal information, only for reasonable purposes related to potentially establishing, and if hired, managing and terminating your employment relationship with Co-op. Without limiting the foregoing, Co-op may disclose the personal information that you provide to it by way of this application form to third party service providers (such as payroll and benefits companies under contract with the Co-op, background check service providers). Co-op has implemented reasonable measures to ensure that the personal information which you provide to it is maintained accurately, kept current and only for a reasonable amount of time, is secure and confidential. For further information regarding Co-op’s privacy policies, please contact Co-op’s privacy officer at your local Co-op.

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(i) You authorize Co-op to contact any of the references provided by you for the purpose of reference check;
(ii) You authorize the verification of the above information by Co-op and consent to any other necessary and reasonable inquires that may be required as it relates to the position that you are being considered for, such as a criminal record check;
(iii) You understand that this application for employment does not constitute an employment offer;
(iv) All information in this application is correct and complete to the best of your knowledge and belief; and
(v) You understand that any false or misleading information provided in this application form could result in a refusal of employment, withdrawal of offer or termination of employment.* I consent.I do not consent.

Have you ever been convicted of a criminal offence for which a pardon has not been granted?*

Are you currently eligible for Fidelity Bonding?

[Fidelity bonds cover a company’s losses based on dishonest acts of its employees. People that would not qualify would have a history of dishonest behavior, whether at work or not, that could include things like theft, fraud, forgery, etc.]*

Were you referred by anyone for this position? If so, please include their first & last name.*

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